Houston Network Packet Loss

Incident Report for Layer Host

Resolved

Closed.

Posted Feb 12, 2024 - 18:53 PST

Update

Closing this case everything is resolved.

Posted Feb 12, 2024 - 18:53 PST

Monitoring

The carrier notified us that the issue has been resolved. We then confirmed that the issue in fact resolved. We will now monitor the network in Houston, TX for the next 24 hours. If no more issues occur we will consider this case as resolved. We will keep you updated if anything does come up.

Posted Jan 09, 2024 - 13:05 PST

Investigating

We detected a carrier network failure at our Houston, TX location. We are working with the carrier to resolve the issue. In the mean time we will try to migrate the traffic away from the defective carrier. We will keep you informed as we get updates to this case.

Posted Jan 09, 2024 - 07:22 PST

This incident affected: Houston Network (HOU Router 2).