After a couple hours of monitoring we have not seen any latency issues. We will be closing out this incident and considering it as resolved. If you still have any outages after this point, please notify us as soon as possible. We thank you for your patience and continued support.
Posted Mar 15, 2024 - 02:38 PDT
Monitoring
The IP transit carrier applied the fix and we confirm that the issue has been resolved. We are now able to monitor and prevent DDoS attacks targeting our LA Router 1. We are now going to monitor for the next couple of hours we will then consider this incident as resolved. If anything new happens we will be sure to let you know. If you are still suffering an outage, please let us know as soon as possible!
Posted Mar 15, 2024 - 01:19 PDT
Update
We are going to continue our troubleshooting work on this issue with the IP Transit carrier during their business working hours. You may expect the same latency issue on and off again. We will continue to update you as any new arises.
Posted Mar 14, 2024 - 11:11 PDT
Update
We have decided to apply the "temporary" fix in order to restore the network to normal conditions. We may have to revisit this within the next 24 hours in order to have the IP Transit carrier visibility of the issue that we are facing. We will update you when the situation changes. The router is still going to be in "degraded performance" until we have confirmation from the IP Transit carrier that the issue is resolved. As we only applied a temporary fix to the current latency issue.
Posted Mar 14, 2024 - 00:00 PDT
Update
After long hours of troubleshooting with our DDoS monitoring vendor as to why we lost monitoring and protection capability to our LA Router 1. We found it to be correlated with one of our IP Transit carriers. Now we are reaching out to the IP Transit carrier to find a solution as to why we are not able to establish a BGP session to our DDoS monitoring vendor. We will continue to update you as anything comes along. We expect to have this resolved in the next 2-3 hours. If we are not able to resolve it by then. We will take measures to temporarily restore the network connection. As we want to give the network carrier an opportunity to see the problem before we take any action on our end. We thank you for your continued patience and support!
Posted Mar 13, 2024 - 20:00 PDT
Update
Update: The vendor for our DDoS mitigation platform is investigating the problem as to why we are suffering a latency issue with our LA Router 1. We will continue to update once we hear back any more news.
Posted Mar 13, 2024 - 15:38 PDT
Identified
We are currently investigating a network latency issue located at our Los Angeles, CA facility. We isolated the issue coming from our Router 1 device. We are working diligently to resolve the issue. We will keep you informed as we find a resolution.
Posted Mar 13, 2024 - 07:43 PDT
This incident affected: Los Angeles Network (LAX Router 1).